Shipping policy
🕐 Processing Times
All supplement orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped.
📬 Shipping Rates & Delivery Areas
We currently ship only within Canada and the United States.
- Shipping rates are calculated at checkout.
- Free shipping is available on eligible orders (see banner for current promotions).
- Delivery timelines may vary depending on the destination, weather conditions, or carrier delays.
🗽 U.S. Orders – Prepaid Duties
We’ve streamlined shipping for our American customers!
- All import duties and taxes are now calculated and prepaid at checkout.
- This ensures hassle-free delivery with no surprise fees at your door.
- You’ll see all costs clearly listed before you complete your purchase.
📦 How to Track Your Order
Once your order ships, you’ll receive an email with your tracking number. Please allow up to 48 hours for tracking updates to appear.
If you haven’t received your order within 10 days of receiving your shipping confirmation, email us at info@dog-eh.com with your name and order number — we’ll look into it right away.
🛍️ Wholesale Orders
For wholesale inquiries and shipping estimates, please contact us directly at info@dog-eh.com
🚚 Delivery Delays & Extenuating Circumstances
While we do our best to get your order to you as quickly as possible, some things are beyond our control such as:
- Severe weather
- Carrier delays
- Natural disasters
- Pandemics
- Global events (and yes, even zombie apocalypses 🧟)
If you’re in an area currently experiencing unusual shipping delays, we kindly ask for your patience and understanding.
🧾 Refunds, Returns & Exchanges
Please see our refund policy for full details.
If your order arrives damaged, contact us at info@dog-eh.com with your order number and a photo — we’ll handle it case-by-case to find a fair resolution.